Convention on the level rvice:
eXonicHost.com is proud to provide a unique level of performance, reliability and distinguished service. That is why we abide with our customers in the form of the Convention on the level of service, which provides specific rights with respect to the performance of eXonicHost.com for hosting and design. Convention on the level of service to eXonicHost.com for hosting and designto ensure our network and equipment, reliability and performance. This Convention shall apply to all customers eXonicHost.com for hosting and design
Ensure the operation rate:
eXonicHost.com for hosting and design tries to keep operating ratio of 99.59% and network servers. This percentage No. monthly, to be calculated exclusively through a network of surveillance systems for eXonicHost.com or through a third party authorized by eXonicHost.com. If they fail, eXonicHost.com to maintain the ratio of operating 99.5%, and this failure is not one of the reasons mentioned below, Stitt calculating the value of compensation for each customer individually, upon request, on a case by case. eXonicHost.com will not count full month of the failure is small. This would not be economically healthy for eXonicHost.com, and turn Setr negatively only on the level of service provided by eXonicHost.com for you. "Re-calculation of partial failure of a partial" our document is adopted. In severe cases can eXonicHost.com re-calculation of a full month, but will be dealt with on a case by case. Further information on the re-calculation of value is included below.
Exceptions:
Will not return any amounts to the customer under this document if the cause of failure or deficiency in service for eXonicHost.com, causing b or accompanied by:
Circumstances beyond the reasonable control, and include without limitation, governmental actions, war, rebellion, sabotage, embargoes, fate and destiny (such as fire, flood, earthquakes, hurricanes, etc. ..), strike or any jamming in the work of employees, holidays or delays in Transport, non-availability or delay or interruption in communications services or a third party, an error in the third-party software or inability to obtain raw materials, energy supplies or equipment used or requires them to monitor closely the level of service.
Uninterrupted communication network from service provider of Internet servers
Periodic maintenance and development of the solid parts and software
DNS issues that are not under the direct disposal of eXonicHost.com
The actions or omissions of the customer, and include without limitation, any complacency, mismanagement or use the services of a network of eXonicHost.com is contrary to the Convention on customer service or other persons authorized by the customer.
Connecting :
The goal of eXonicHost.com is to keep the network free of non-availability rate of 99.9% of the customer. Non-availability determines the moment that the customer was unable to send and receive parcels because of the failure of the IP network services for eXonicHost.com for more than 15 consecutive minutes, with the exception of failure on the periodic maintenance and development. eXonicHost.com to include equipment for measuring customer or any facilities for entry into the communication of such equipment arrived in the customer's infrastructure.
The goal of eXonicHost.com is to keep the average delay to contact the network of eXonicHost.com at Mile 85 seconds or less. Pro eXonicHost.com determine the average delay of communication with reference to a particular month, the average time required for package for the transition between eXonicHost.com service providers and key contact through the Internet this month, as measured by eXonicHost.com.
The goal of eXonicHost.com is to maintain an average loss of Ku eXonicHost.com web hosting and design for the 1% or less. eXonicHost.com determine the average loss of Ku reference to a particular month, the average percentage of packages sent through the IP network of eXonicHost.com during this month and have not been delivered properly, as measured by eXonicHost.com.
Measurement:
eXonicHost.com regularly (an average of 10 minutes each) control available network servers using the programs and devices capable of measuring the traffic of applications and response. The customer knows that such measurements may Lakkis Almojtaz accurately track customer contact via the Internet, and such measurements are measurements across the network of eXonicHost.com and not for other networks, which can be related customer. eXonicHost.com have the right climate points and methods of measurement used periodically without the knowledge of the customer. A full report on the network and servers will be sent to a place determined by the network of eXonicHost.com, design and dissemination of knowledge of the customer.
Failure of the solid parts:
Monitors the network of eXonicHost.com all the fixtures for the network. Malfunctioning parts of solid rare, but can not be anticipated or avoided. eXonicHost.com uses a network of hosting and design only parts of solid companies and best-known brands and types of performance. eXonicHost.com will replace any part of the core of unemployed affect on performance standards for the equipment within 48 hours, which includes parts of solid problems that caused the collapse of servers or speed. Failure of the solid parts, which creates a whole chapter and break the network and servers will be repaired within two hours from the time of identifying the problem. Failure of Mosul Router is an exception to ensure that the Convention on the level of service, including Cisco needs to be engineers or officials with direct contact of the Internet to correct the problem.
Unsubscribe:
Can cancel your subscription just send a letter to the Department of eXonicHost.com at support@eXonicHost.com all other ways to cancel incorrect.
General information:
eXonicHost.com retains the right to amend or change the level of service to this convention for the benefit of the customer, and the amendments will be published on the same page at this time of change, which will be available to the customer. Mazkr except in this Convention, eXonicHost.com to strengthen the claim regarding the availability or performance of the network or servers. Special items or points of this Convention could be amended on the basis of the status of the situation across the conditions of service signed and approved by the customer. In the case of items or the difference in points between the level of service and conditions of service, remain points and terms and conditions of service is an essential ibid over the document to the Convention on the level of public service. Terms of Service document signed and approved by the customer, is close above the level of service, dependent on conditions of service items, including without limitation, the limited liability